Required Qualifications :

• Work experience of 1 to 2 years in a similar technical support role with exposure to technical aspects of software product support or as a full stack developer
• Willingness to work in US business hours (9:00 AM ET – 6:00 PM ET / 7:30 PM IST – 4:30 AM IST).
• Should have technical aptitude and experience in troubleshooting applications
• Clear, concise and effective written and oral communication skills
• Should demonstrate the willingness to learn and acquire new skills
• Exceptional capacity to prioritize in a fast-paced, dynamic environment
• Think outside of the box to continuously improve the way we work
• Meticulous attention to detail
• Work with onshore leadership, sales, and sales support teams to provide support during customer demonstrations
• Critical thinker and good problem-solver.
• Proven experience implementing front-end and back-end JavaScript applications.
• Experience in using Git Version Control
• Must Have Technical Skills: MySQL, NodeJS, AngularJS / Angular

Desired Qualifications:

• Experience working with NoSQL databases like MongoDB
• Experience in Java / JEE Environments
• Experience in Queuing Systems such as RabbitMQ or others

Responsibilities:

• Troubleshoot and diagnose production issues across multiple applications to identify the root cause of the problem reported by customer
• Define creative solutions for resolution/workarounds independently to help the customer move forward in completing their business need
• Identify the technical solution to the problem wherever possible, and apply the same as per the process defined with the development team
• When a solution cannot be provided by yourself, handover the issue to the development team for further analysis and resolution along with the results of preliminary inquiry done
• Follow up with the development team wherever required to ensure that a solution is identified and implemented as per the plan
• Keep communication lines with the customer open regarding ETA to resolve the issue, and keep the customer informed about the progress
• Ensure SLAs on responding to and resolving customer issues are met
• Develop and maintain a deep knowledge of the systems in PropMix suite of products
• Identify and report areas for continual improvement in the products
• Preliminary testing of new product releases to ensure adequate support for customers on new features or enhancements

Notice period: 30 days
Location: India / Remote
Send your resume to careers@propmix.io